Jessica Pollock is a Patient Advocate at ICFR. She has been working in behavioral health services for over ten years and has a passionate dedication to this field. Her admissions and client retention experience has made her a powerhouse in the world of treatment and recovery. She works closely with the clinical department as well as dealing with client transfers and discharges. Jess has continued to stretch her role and knowledge to include clinical charting and utilization review improvements to ensure best practices for Indiana Center for Recovery and optimize clients’ ability to access care. Her diligence and understanding of what it takes to support the total client recovery experience are beyond reproach. She has been a part of the ICFR team for three years.